Complaints
Last updated
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Tell us
If you’re unhappy with any part of your care, tell anyone on the team, call 01632 960418 or write to hello@brightwater.example. We’ll listen and try to put it right straight away.
What happens next
We acknowledge written complaints within three working days and aim to reply in full within ten. Dr Maya Okafor looks into every complaint personally.
If you’re still not happy
For private treatment you can contact the Dental Complaints Service; for NHS treatment, NHS England. Concerns about a dentist’s fitness to practise go to the General Dental Council.